Troubleshooting Tips

Owned by Yoshi Weiss (Unlicensed)
Last updated: Jan 09, 2023 by Ezra Dushey
3 min read

 

 

[ 1 Login Issues ] [ 2 Ship Page Issues ] [ 3 Address Issues ] [ 4 Pickup Issues ] [ 5 Label Issues ] [ 6 Error Messages ]

Login Issues

  • Please follow these login instructions.

  • If you’re still having an issue, please contact our support team.

  • Make sure you are not hitting “forgot password” but rather entering your email by “username” and temporary password by “password”.

  • If you are still having an issue, please contact our support team.

 

Ship Page Issues

  1. Make sure your default address is set. Once you’ve set and saved it, recheck the New Shipment page.

  2. If your still having an issue, please contact our support team.

  • Recheck your addresses

  • Check that there are no specialty characters in the address.

  • Make sure your packaging is set to customer packaging

  • If your still having an issue, please contact our support team.

 

Address Issues

  • Double check your address.

  • Ensure there are no specialty characters in your address.

  • Make sure your packaging is set to “Customer Packaging”.

  • If your still having an issue, please contact our support team.

 

Pickup Issues

 

Label Issues

Error Messages

 

 

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